Refund policy

We hope that you absolutely love your new Ditto delight! If not, we'll work hard to make it right. Contact us for any changes or exchanges. Please ask any questions you might have before purchasing your chosen item. We are happy to work with you and do everything in our power to make sure you are getting the perfect item the first time. 

RETURNS
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at hello@studioditto.co.uk. Please note that returns will need to be sent to the following address: Studio Ditto @ DeeLyn Design, 1 Maryland Street, Liverpool L1 9DE, UK 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@studioditto.co.uk. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We can not accept returns on bespoke commissioned pieces, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. AS most designs are limited edition and made of reclaimed materials, once they sell out they will not be restocked. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@studioditto.co.uk.